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Sanad Musallam

Facilities Operations

Dubai, UAE

Profile summary

Reliable facilities operations professional with 4 years of experience across 1 organization in the GCC, specializing in soft FM operations, site audits, and quality assurance. Expert in managing cleaning, pest control, and security services contracts while maintaining compliance with safety standards. Committed to delivering operational excellence through effective manpower planning, inventory management, and client relationship management.

Career highlights

Soft Facilities Management Operations: Led daily soft services operations across multiple sites, planned and managed service teams, and conducted rigorous site inspections and audits to maintain quality and safety standards.

Inventory and Client Communication: Managed inventory for cleaning chemicals and pest control supplies following safety guidelines, and coordinated client communication regarding job scheduling, complaints, and special requests.

Field Supervision and Training: Supervised field teams in cleaning and maintenance, facilitated staff training on equipment usage, and resolved on-site operational issues to minimize service downtime.

Security Certification: Maintained a valid SIRA certificate with expertise in security protocols, procedures, and managing security services contracts for risk mitigation.

Key skills

ProfessionalCleaning Pest Control Disinfection and Security Operations Compliance & SECURITY MANAGER: SIRA certified Planning Resource Allocation Site Audits and Quality Assurance Team training performance monitoring and client relationship management Valid SIRA certificate with expertise in security protocols and procedures Proven track record in overseeing operations managing projects and ensuring smooth execution Cleaning & Pest Control Services: Extensive experience in managing cleaning and pest control services ensuring high standards of hygiene and safety Effective in leading and training teams fostering a productive and compliant work environment Quality Assurance & Site Audits: Expertise in conducting quality checks and site audits to maintain operational excellence Adept at building and maintaining strong client relationships ensuring satisfaction and trust Budgeting & Resource Allocation: Proficient in managing budgets and allocating resources efficiently to optimize operations Scheduling & Manpower Planning: Skilled in creating schedules and planning manpower to meet operational demands Strong focus on ensuring health safety and environmental regulations is adhered to. Report Writing & Documentation: Expertise in preparing detailed reports and maintaining accurate documentation for operational activities Inventory Management Budgeting Report Writing Manpower Planning Experience Disinfect all types of spaces against viruses bacteria and germs using standardized equipment and industry-approved disinfectants to ensure a safe and hygienic environment Utilized specialized cleaning techniques for Sites residential buildings hospitals institutional facilities ensuring safety hygiene and compliance with Quality standards Extensive experience in washing various vehicles including cars and buses using specialized materials and chemicals tailored to the specific needs of each vehicle ensuring optimal cleanliness Provide exceptional care in pest control management for homes offices and other spaces ensuring effective solutions tailored to each environment Provide thorough office cleaning services using advanced equipment and industry-approved chemicals to maintain a clean hygienic and professional workspace Manage and oversee security services contracts ensuring comprehensive protection and adherence to client requirements utilizing trained personnel and advanced security technologies to ensure safety and risk mitigation Oversee maintenance services contracts ensuring timely and efficient facility upkeep using industry-standard equipment to guarantee optimal functionality and client satisfaction Operations & Project Management: Proven track record in overseeing operations Team Leadership & Staff Training: Effective in leading and training teams Client Relationship Management: Adept at building and maintaining strong client relationships Health Safety & Environmental Compliance: Strong focus on ensuring health and environmental regulations is adhered to

Professional experience

Soft FM OperationsJan 2024 - Jan 2025
MEMC MIDDLE EAST FACILITY MANAGEMENT SERVICESDUBAI, UAE

Managed soft services operations across multiple sites, overseeing service teams and workforce deployment to maintain quality and safety standards. Cultivated partnerships with key clients including RTA, DHA, and ENOC to support contract renewals and service delivery.

  • Led daily soft services operations across multiple sites, maintaining adherence to established quality and safety standards.
  • Planned, organized, and managed multiple service teams, ensuring timely project execution and client satisfaction.
  • Conducted rigorous site inspections and audits to maintain environmental and quality excellence.
  • Supervised scheduling, task allocation, and staff performance, ensuring resource optimization and operational efficiency.
OPERATION ASSISTANTJan 2022 - Jan 2024
MEMC MIDDLE EAST FACILITY MANAGEMENT SERVICESDUBAI, UAE

Executed operations coordination for facility management functions, overseeing daily schedules and duty rosters for site teams. Maintained safety compliance for cleaning chemicals and pest control supplies while acting as the primary liaison between clients and supervisors.

  • Coordinated staff shifts and assigned site teams to maintain consistent service delivery across operations.
  • Managed inventory levels for supplies while adhering strictly to MSDS safety guidelines.
  • Processed client communications regarding job scheduling and resolved service complaints promptly.
OPERATION SUPERVISORJan 2021 - Jan 2022
MEMC MIDDLE EAST FACILITY MANAGEMENT SERVICESDUBAI, UAE

Directed daily field operations for cleaning and maintenance services in Dubai, overseeing onsite teams to maintain execution schedules and service standards.

  • Facilitated staff training sessions covering equipment usage, chemical handling, and hygiene protocols.
  • Resolved on-site operational issues and equipment breakdowns to minimize service downtime.

Education

BAJan 2015 - Jan 2019
Al Zaytoonah University

Marketing

  • Jordan – Amman

Certifications

Valid SIRA CertificateSecurity Industry Regulatory Agency

Languages

English · Professional

Arabic · Professional